CANCELLATION / LATE CANCEL/NO SHOW POLICIES:
In consideration of new restrictions placed on our operating procedures, please be advised of our updated 24-hour cancellation policy. This is so that we may have ample time to fill the appointment time should you need to cancel your service.
If you wish to cancel or change your appointment, you must do so at least 24 hours in advance. Appointments that are cancelled less than 24 hours prior will result in a charge that is 100% of the cost of the scheduled service(s). “No Shows” are also subject to 100% of the cost of the scheduled service(s).
A credit card will be required at the time of booking and this form of payment will be charged in the event of late cancellations, late changes, late arrivals, or a no show.
Information collected is only used if we need to contact you for further information regarding your appointment or order. We greatly appreciate your cooperation in providing us with your contact information.
We accept: Cash, Visa and MasterCard. All credit card information is confidential and secure. We do not accept personal checks.
OUR SERVICE GUARANTEE
We make every attempt to ensure that you are satisfied with your experience at our salon. In the event that you are not completely satisfied, please let us know within 48 hours. We will be happy to schedule a corrective service within two weeks of your original appointment date. There are no money refunds for any service provided.
Products purchased at the salon or by mail may be returned for store credit within 15 days from the date of purchase, when accompanied by a receipt. Only products that are returned in the same condition as when purchased (including the item itself and packaging) will be accepted for store credit. There are no cash refunds, although a store credit may be applied to either products or services. Note: We do not offer refunds for personal blends products.